Security and Privacy
Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We have established a Secure Shopping Guarantee for every transaction that you make with truewind.com. Should any unauthorized charges appear on your credit card as a result of shopping with truewind.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
We will cover the liability of purchases made through this website only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.
What Information About You Is Collected and Stored?
We collect and store information that you enter into the Website or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, new products and announcements, changes to our Website or policies, and special offers and promotional communications, including by emails that you have opted in to receive.
We collect and store certain other information automatically whenever you interact with the Website. For example, we collect your IP address, browser information and reference site domain name every time you visit the Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the Website and to help us provide our customers with a fulfilling shopping experience.
Also, like many websites, we use "cookies," which are files stored on your computer's hard drive by your browser, and may use similar devices. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves the Website without checking out. Most browsers accept cookies automatically, but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on the Website.
We also may collect and store information about you that you may provide or that we may receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think may interest you.
Is Information Collected From Children?
We do not sell or ship any items ordered through the Website directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use the Website only with the involvement of a parent or guardian and should not submit any personal information to us.
With Whom Do You Share Information?
In turn, our service providers such as Volusion may engage affiliates or third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Website evaluation, data analysis and, where applicable, data cleansing. Our service providers may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform for us and our Website and Catalogues.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of True Wind, our respective affiliates, service providers, licensees, franchisees, business partners, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited the Website during a specific time period or purchased a specific product through the Website. This information generally is shared in an aggregated form.
What Steps Are Taken To Keep Personal Information Secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through the Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel or change your password, or if you become aware of any loss, theft or unauthorized use of a password, please contact us.
How Can You Access, Correct and Update Personal Information?
You can access, correct and update certain personal information that you have provided to us by clicking on "My Account".
What Happens When You Link To or From Another Website?
Your Use of the Website and Catalogues Signifies Your Acceptance of These Terms